| ¡ñ Certificate of ISO 9001:2000 int-ernational
quality system |
| ¡ñ Certificate of ISO 14001 environ-mental management
system |
| ¡ñ ISO14001UKAS international qu-ality system certificate
corporation |
|
| Technical service |
reputation, WJM would make following promises to all WJM customers.
"Three assurances" service
1. Purchase raw materials, spare parts, produce and inspecte products
strictly according to ISO9001.
2. Provide necessary technical documents and quality certificate for
products.
3. Within twelve months after products sold, if customers can't use
the products because of its poor quality, the company would provide
three assurances" service.
4. Provide spare parts in time, installation, commissioning and maintenance
service as well as technique training according to customers' requirement
or agreement.
5. For big project, we would organize production, test and inspection
according to the requirement on the bidding documents.
6. After receiving feedback information about products' quality, we
would give our suggestion within 24 hours. |
| Cause |
Solutions |
Note |
| Within "Three Assurances"
Period |
Out of "Three Assurances"
period |
| Wrong purchased by the customer |
Deduct packing charges, and 5% of electrical
check charges if it's within three months |
Regard it as unsaleable good if it's out
of three month |
Product is as perfect as before |
| Wrong order or wrong delivery |
Return it with receipt ,make up for delivery
fee, if it's within three months |
Regard it as unsaleable good if it's out
of three months |
Regular mail for delivery |
| Quality problems |
Return it and make up for delivery fee |
Provide paid maintenance service |
Regular mail for delivery |
| Unsaleable goods |
Deduct packing charges and 10% of electrical
check charges |
It can't be returned |
|
| Damage on the way |
Provide charged maintenance service |
Provide charged maintenance service |
|
| Wrong preservation |
Charged service according to real damage |
It usually can't be returned |
Damage on the delivery way |
| Wrong use |
Provide charged service |
It usually can't be returned |
|
| Special order |
It usually can't be returned |
It can't be returned |
Products became damp,
got water, hot temperature, go moldy and rust |
| Fake products |
Report to Industrial & Commerce Bureau
and trace it |
Report to Industrial & Commerce Bureau
and trace it |
|
|
Note: If the returned product has two or more problems,
it will be treated according to the highest discounted
4. Procedures of service During the use of the products, if customer
find it can't be used, he could report to Drichs Sales Center. And
he should tell them the type, specification, using environment, date
of purchase of product. After the after-service department gives suggestions,
and the problem still can't be solved, then we would make decision
as to send people or other solutions. |
|
